The 509 industry leading warranty covers every product we make in a variety of ways. As a dealer, we have setup a quick & easy process for you to handle 509 warranty claims. All warranty claims MUST be handled by 509 directly by calling 1-877-743-3509, emailing [email protected] or creating a Warranty Support Ticket.
The end goal of the entire 509 warranty program is to make customers happy. While we highly prefer to handle all 509 warranty claims directly, we do understand there are special circumstances where you as a dealer, can provide direct warranty service in an effort to get your customers back on the snow immediately. These special circumstances, should first be approved by 509, whenever possible, and should always follow the above listed warranty periods. If your direct warranty service is used to make a customer satisfied in a time crunch situation, we will do everything within the scope of this warranty policy to back up your warranty decision.
In situations where a customer's warranty period has expired, there are certain situations where replacement parts can be purchased or even circumstances where simple factory repairs are possible. To schedule any product service, call 1-877-743-3509 or email [email protected] or create a Support Ticket.